Rêve En Vert Refunds and Returns Policy

RETURNS & EXCHANGES

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*During the time of Coronavirus, we have extended our return times to be 30 days from purchase in order to help make it easier and less stressful to process a return. We want to make sure our customers have the time to make a safe and considered return. Do write us with any questions! 

 

Full Priced Items Return Policy

 

Rêve En Vert will issue a refund to the original form of payment for the return of full priced merchandise with the following details:

All goods must be returned unworn and in perfect condition with all original tags attached. This includes swimwear which has to also have it’s protective lining still in place. 

Panties cannot be returned or exchanged but bras can be with their tags on.

Socks and tights cannot be returned or exchanged once taken out of their packets. Swimwear can only be returned if the protective linings are still in place and tags are still on.

Beauty products cannot be returned or exchanged once opened. Perfumes cannot be returned once their outer or plastic packaging has been opened. Make-up cannot be returned if the protective seal has been broken.

Food and supplement products cannot be returned or exchanged.

Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.

We accept returns or exchanges for unworn jewellery only.

 

Rêve En Vert may refuse any returns that do not comply with our conditions stated above.

 

Your return request must be received within 14 days from the date you received your shipment to get a full refund, if a return is received after 14 days you will be able to receive only store credit.

 

Return of Sale Items

 

Sale items over 50% off are eligible for exchange or a credit voucher only.

Items marked Final Sale and found in REV Archive are not eligible for return, credit or exchange. We cannot offer warranty on any REV Archive items as they will be discontinued. 

 

To process a return, please follow the following steps:

1. Email customerservice@revenvert.com, including your name and order number to request a return’s form.

2. Print and fill out the return label and place it with the items you wish to return. Our return mailing address is on the bottom of the form.

3. Send the item back via any tracked mailing service you prefer.

 

Once we receive your package, we will promptly issue a refund or web credit for the items as you specify. Your refund will be credited to the same card used to make the original purchase. Please allow 10 business days to ensure that your refund is credited. You will be notified via email when your return package is received and your refund or web credit has been processed.

 

Exchanges

 

Rêve En Vert will issue an exchange for any merchandise other than Final Sale items. where we may be low on stock.

Please email customerservice@revenvert.com and request an exchange number.

 

Questions? 

 

If you have any further questions about returns & exchanges, please email us at customerservice@revenvert.com or call us at: +44 (0) 203 632 2118.

 

Return Address:

Rêve En Vert Returns Department
57 Independent Place, London, E8 2HE United Kingdom

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