Frequently Asked Questions | Rêve En Vert

Frequently Asked Questions

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IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our privacy policy in full.

 

WHAT PAYMENT METHODS DOES Rêve En Vert ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Sagepay.  We also accept payments through Clearpay, which allows you to pay in instalments.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. This will come directly from DHL or UPS Carbon Neutral Shipping.

 

CAN I RETURN LINGERIE AND SWIMWEAR?

 

We do not accept returns on panties, but bras can be return within 3o days. With swimwear, it can be returned as long as all protective labels are still in place.

 

WHY ARE SOME ITEMS MARKED AS FINAL SALE?

During our sale clearance, products are final sale and cannot be returned or exchanged.

 

WHY ARE SOME ITEMS UNABLE TO BE SHIPPED TO DIFFERENT COUNTRIES?

This applies to fragrance, nail polish and aerosols due to transport restrictions. It should say on each item if unable to be shipped outside of the U.K.

 

 

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