Frequently Asked Questions

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HOW DOES BREXIT IMPACT MY ORDER?

PLEASE NOTE – we are still very happily shipping to Europe with the same service as before, though now customs and VAT will be incurred. We are working hard to calculate this but changing regulations means it’s quite hard to do so at the moment so please write us if you are a European customer. 

You may be required to provide additional information to DHL when your order arrives. This varies per country/region and will be updated regularly. We suggest checking with your local country rules before placing an order as we are unable to calculate exact customs fees due to the changing nature of this!

Greece – Your local tax ID must match the name on your passport

Italy – Fiscal ID code is needed for orders over 150 EUR. Please note, leather goods may take slightly longer to clear Customs

Germany – If your return is over 1,000 EUR, please contact Customer Care for assistance

Portugal – National Tax ID and proof of purchase will be requested

Spain – Fiscal tax ID and proof of purchase for purchases over 150 EUR

 

SHIPPING TO THE UNITED STATES – NO DUTY UNDER $800!

Up to $800 in goods will be duty-free

Any additional amount, up to $1,000, in goods will be dutiable at a flat rate (3%).

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our privacy policy in full.

 

WHAT PAYMENT METHODS DOES Rêve En Vert ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard and American Express credit and debit cards. You can also choose to pay with PayPal. All payments are processed through a secure checkout system provided by Sagepay.  We also accept payments through Clearpay, which allows you to pay in instalments.

 

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive an email containing your air waybill number to track your package. This will come directly from DHL or UPS Carbon Neutral Shipping.

 

CAN I RETURN LINGERIE AND SWIMWEAR?

 

We do not accept returns on panties, but bras can be return within 3o days. With swimwear, it can be returned as long as all protective labels are still in place.

 

WHY ARE SOME ITEMS MARKED AS FINAL SALE?

During our sale clearance, products are final sale and cannot be returned or exchanged.

 

WHY ARE SOME ITEMS UNABLE TO BE SHIPPED TO DIFFERENT COUNTRIES?

This applies to fragrance, nail polish and aerosols due to transport restrictions. It should say on each item if unable to be shipped outside of the U.K.

 

 

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