PLEASE NOTE WE HAVE MOVED!
Orders from Rêve En Vert now ship direct from the designers so please note that orders may arrive separately and take a note where items ship from in the product description.
We have included where products now ship from in the product description to help customers understand if they might be subjected to custom’s fees. We would suggest looking up your individual country’s terms for accepting incoming packages, especially if you are order between the UK and EU as rates may vary country to country.
HOW DOES BREXIT IMPACT MY ORDER FROM THE UK TO EUROPE?
PLEASE NOTE – we are still very happily shipping to Europe with the same service as before, though now customs and VAT will be incurred. We are working hard to calculate this but changing regulations means it’s quite hard to do so at the moment so please write us if you are a European customer.
Rêve En Vert is not responsible for custom’s fees, these must be handled by the individual customer.
You may be required to provide additional information to DHL/UPS when your order arrives. This varies per country/region and will be updated regularly. We suggest checking with your local country’s latest import fee rules before placing an order as we are unable to calculate exact customs fees due to the changing nature of this!
Greece – Your local tax ID must match the name on your passport
Italy – Fiscal ID code is needed for orders over 150 EUR. Please note, leather goods may take slightly longer to clear Customs
Germany – If your return is over 1,000 EUR, please contact Customer Care for assistance
Portugal – National Tax ID and proof of purchase will be requested
Spain – Fiscal tax ID and proof of purchase for purchases over 150 EUR
SHIPPING TO THE UNITED STATES FROM THE UK – NO DUTY UNDER $800!
Up to $800 in goods will be duty-free
Any additional amount, up to $1,000, in goods will be dutiable at a flat rate (3%).
SHIPPING TO THE REST OF THE WORLD – CUSTOMS FEES
Please note that we do not cover custom’s fees on orders to the rest of the world and we suggest checking what fees will look like for importing into your country from the relevant shipping country before placing an order just to make sure you are comfortable with whatever import duty will be incurred!
Rêve En Vert uses DHL or UPS Carbon Neutral Shipping on all orders.
Rêve En Vert has now teamed up with Trees for the Future to help offset the carbon of their shipping as well as supporting countries where we hope to do more artisan business in the future. A small percentage of all of our sales will now contribute to their cause, and we hope our customers feel as good about this as we do. Please visit trees.org for more information.
Online orders are processed and shipped within 5 working days. We ship internationally and delivery times can vary. Any orders placed over the weekend or during public bank holidays will be processed after the next working day.
Once your order is shipped, we estimate you will receive your order within 7 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
Please make sure your shipping address is correct. Orders that are returned because of an invalid address may incur a shipping charge if they are reshipped. After an order has been delivered to the correct shipping address, we cannot be held responsible for any lost or stolen packages.
Please note that for orders shipping internationally there is likely to be a customs charge upon arrival of your package that is determined from country to country. DHL/UPS will be in touch with you directly to facilitate that payment. For our American customers, note that you can order up to $800 worth of items without incurring any customs. For our European customers, you will now incur custom’s fees on orders that depends on the origin of the item you are ordering. Rêve En Vert is not liable for these custom’s fees.
UPS Carbon Neutral Shipping: £5
UPS Carbon Neutral Shipping: £12
UPS Carbon Neutral Shipping: £12
Rest of World
UPS Carbon Neutral Shipping: £18